DeskAI is purpose-built for IT and MSP teams — not a generic support tool with IT features bolted on.
DeskAI reads subject, body, and sender history to classify, prioritize, and assign tickets instantly — before an agent even opens the queue. Critical issues get escalated automatically.
Build a searchable library of how-tos, troubleshooting guides, and FAQs. DeskAI surfaces the right article to users as they type — and to agents while composing replies.
Real-time dashboards showing SLA compliance, agent performance, ticket volume trends, and CSAT scores — all automatically collected without any configuration.
Users submit via web portal, email, or Slack. The ticket enters DeskAI's intake pipeline immediately.
Claude reads the content, determines category, priority, and the right agent. SLA clock starts.
Agent opens to a fully-categorized queue. AI-drafted reply is waiting. One click to send.
// pricing
Flat per-team pricing — not per seat. Competitors charge $55–$115 per agent. We don't.
For lean IT teams that need enterprise AI without the enterprise price tag.
For growing IT departments ready to run a serious operation.
For larger IT teams that need scale, compliance, and full control.
For complex organizations with procurement, compliance, and security requirements.
All plans are provisioned by our team — contact sales to get started.
Annual billing billed up-front — save 20% vs monthly.
Built for organizations where security is non-negotiable. Every plan includes encryption, RBAC, and audit logging — no security upgrade tier required.
Independently audited controls for security, availability, and confidentiality.
International standard for information security management systems.
Full data subject rights, retention controls, and cross-border transfer safeguards.
Supports healthcare IT requirements with BAA available on Business and Enterprise plans.
Our team will provision your account, walk you through setup, and get your queue live — usually the same day you reach out.
Free 14-day trial · No credit card · Cancel anytime